Privacy Policy

When interacting with Sparkz Studios, we may collect certain information necessary to provide our services, including:

• Contact Information: Email addresses, Discord usernames, and other contact details voluntarily provided.
• Order Information: Purchased services, project requirements, creative instructions, and order history.
• Project Materials: Videos, images, audio, branding assets, and other files submitted for production.
• Payment Information: Transaction details and payment confirmations provided by our payment processing partners.
• Website Information: Technical data, such as IP addresses, browser information, and website usage data, where collected by our website.

We only collect personal information that is necessary for legitimate business purposes.

Information collected by Sparkz Studios may be used to:

• Process, manage, and deliver customer orders.
• Communicate with customers regarding purchases and project updates.
• Provide customer support through Discord or other official channels.
• Manage Daily Slots, Weekly Bulk Slots, and customer renewals.
• Process payments and maintain necessary transaction records.
• Improve our services, website functionality, and customer experience.
• Comply with applicable legal obligations.

We process personal information where necessary to fulfill our contracts, comply with legal obligations, pursue legitimate business interests, or obtain consent where required.

Sparkz Studios does not sell customer personal information.

We may share necessary information with trusted third-party service providers, including payment processors, website hosting providers, communication platforms, and file-sharing services.

Information is shared only when reasonably necessary to provide our services, maintain operations, or comply with legal requirements.

Third-party platforms, including Discord and payment providers, may process information according to their own privacy policies.

Where personal data is transferred internationally, we will use applicable legal safeguards when required.

Payments may be processed through external payment service providers.

Sparkz Studios does not require customers to share sensitive payment credentials, such as passwords or full payment card details, through Discord.

Payment providers are responsible for securely processing payment information through their respective systems.

We may retain transaction records where necessary for accounting, customer support, and legal compliance.

We take reasonable technical and organizational measures to protect customer information against unauthorized access, disclosure, alteration, or loss.

Personal information is retained only for as long as necessary to complete orders, maintain relevant business records, resolve disputes, or satisfy legal requirements.

Project files may be retained temporarily for production, delivery, or support purposes and deleted when no longer required.

Although we take reasonable precautions, no online service or digital storage system can guarantee absolute security.

Our website may use cookies or similar technologies to support essential functionality, remember user preferences, and understand website performance.

Where non-essential analytics or advertising cookies are used, we will provide the necessary information and obtain consent where required by applicable law.

Visitors may manage their cookie preferences through available website controls or browser settings.

Depending on your location and applicable data protection laws, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Request restrictions on certain data processing activities.
• Object to certain uses of your information.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.

Some requests may be subject to legal exceptions, including obligations to retain necessary transaction records.

You may also have the right to lodge a complaint with the relevant data protection authority.

To exercise your rights, please contact us using the information provided below.

Our website may contain links to third-party platforms, including Discord and external payment services.

Sparkz Studios is not responsible for the independent privacy practices of these platforms.

We encourage customers to review the privacy policies of any external services they use.

Sparkz Studios reserves the right to update this Privacy Policy to reflect changes in our services, business operations, or applicable legal requirements.

Any updates will be published on our website with a revised effective date.

We encourage visitors and customers to review this page periodically.

If you have questions about this Privacy Policy, how your information is handled, or wish to exercise your privacy rights, please contact our team.